Shipping & Returns

Orders are processed after successful order placement and payment confirmation, where applicable.

Order processing generally takes *1–3 business days*, excluding Sundays and public holidays. During festive seasons, promotional campaigns, or periods of high order volume, processing may take longer.

Customers will be notified if there is a significant delay in processing their orders.

We aim to deliver orders within the following estimated timelines:

- *Order Processing:* 1–3 business days
- *Estimated Delivery:* 3–7 business days after dispatch
- *Remote Locations:* Delivery may take additional time depending on courier availability.

Delivery timelines are estimates and may vary depending on the delivery address, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

If a free shipping offer is available, its eligibility conditions, including any minimum order value, will be mentioned on the website or during checkout.

No undisclosed shipping charges will be added after an order is confirmed.

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

GROMJANAT aims to deliver across India, subject to service availability at the customer's PIN code.

If delivery is unavailable for a particular location, we will inform the customer and discuss the available options, including cancellation and refund where applicable.

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number when placing an order.

If incorrect or incomplete details cause a delivery delay or failed delivery, please contact our support team as soon as possible.

Changes to the delivery address may not be possible once the order has been dispatched.

Although we work to deliver orders within the estimated timeframe, delays may occur due to courier disruptions, weather conditions, operational issues, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, contact us with your order number so we can assist you.

If a shipment is confirmed as lost or cannot be delivered, we will work with the courier and provide an appropriate resolution in accordance with applicable law.

Please inspect your order upon delivery.

If you receive a broken, damaged, defective, or incorrect product, contact us within *10 days of delivery* at gromjanat@gmail.com or +91 9996913059.

Please provide your order number and clear photographs of the product and packaging. An unboxing video may also help with verification.

After verification, an eligible order may qualify for a replacement, return, or refund according to our *Return, Refund & Exchange Policy*.

GROMJANAT will coordinate the appropriate shipping arrangements for verified damaged, defective, or incorrect products without charging the customer for the eligible return shipment.

Cash on Delivery may be available for eligible PIN codes and orders, subject to the options displayed at checkout.

Customers placing COD orders should provide accurate contact details and remain available to receive the shipment and make payment to the delivery partner.

COD availability may vary depending on location, order value, and courier service.

For shipping-related questions, delivery updates, or assistance with an order, please contact us:

*GROMJANAT*
*Address:* 952/51, Prem Nagar, Rohtak, Haryana – 124001, India
*Email:* gromjanat@gmail.com
*Phone:* +91 9996913059

We will do our best to assist you with your delivery-related concerns.

*GROMJANAT — Wear Your Signature.*