Return & Refund

Customers may request a return within *10 days of receiving their order*, subject to the following conditions:

- *Unopened Products:* Products with an intact, unopened seal may be eligible for return and refund.
- *Damaged or Broken Products:* If a product arrives broken or damaged, customers may request a return, replacement, or refund.
- *Incorrect Products:* If you receive a product different from the one ordered, please contact our customer support team for assistance.
- *Product Condition:* Returned products must be unused, undamaged, and accompanied by their original packaging and accessories, wherever applicable.

We understand that fragrance preferences vary from person to person.

- If you do not like the fragrance, you may request an exchange within 10 days of delivery, provided the product is in good condition and meets our eligibility requirements.
- Products that have been used, damaged, or altered may not qualify for an exchange.
- Fragrance preference alone does not qualify for a refund. Refunds are available only where the applicable return conditions are met.

If your order arrives broken, damaged, defective, or incorrect, please contact us within 10 days of delivery.

To help us resolve your issue quickly, please provide:

- Your order number.
- Clear photographs of the product and packaging.
- An unboxing video, if available.

After verification, GROMJANAT may offer a replacement, return, or refund, as applicable. For eligible damaged, defective, or incorrect deliveries, we will coordinate the return shipping arrangements.

Refunds are available for eligible returns, including qualifying unopened products and verified damaged, defective, or incorrect deliveries.

- Refunds will be processed within *7 days after the returned product is received and approved*, where applicable.
- Refunds will generally be issued to the original payment method. For Cash on Delivery orders, we may request the necessary details to process the refund.
- The time taken for the amount to appear in your account may depend on your bank or payment provider.
- Refunds are not available solely because a customer dislikes the fragrance, where the product is otherwise correctly delivered and not eligible for a return under this policy.

- For eligible returns due to a change of mind or other customer-related reasons, return shipping charges will be borne by the customer.
- For verified damaged, defective, or incorrect products, GROMJANAT will coordinate the return shipping arrangements without charging the customer for return shipping.

Original delivery charges, where applicable, may be non-refundable for customer-initiated returns, subject to applicable law.

To request a return, refund, or exchange:

1. Contact our customer support team within 10 days of receiving your order.
2. Share your order number and the reason for your request.
3. Provide photographs or other supporting evidence if requested.
4. Wait for confirmation and return instructions from our team.
5. Pack the eligible product securely and follow the instructions provided.

Please do not ship a product back before receiving return instructions from our support team.

A return or exchange request may be declined if:

- The request is submitted after the 10-day period, except where otherwise required by law.
- The product has been used, damaged, tampered with, or altered by the customer.
- The original seal has been opened and the product is being returned solely because of fragrance preference.
- The product or its packaging is missing essential components required for verification.

These exclusions do not limit any consumer rights available under applicable law.

GROMJANAT reserves the right to verify all return, refund, and exchange requests before approval. This policy will be applied in accordance with applicable consumer protection laws. Nothing in this policy excludes any rights or remedies that cannot legally be restricted.

For return, refund, or exchange assistance, please contact us through the customer support details provided on our website.

*GROMJANAT — Wear Your Signature.*