Terms & Conditions

GROMJANAT offers a curated collection of fragrances, including premium attars, perfumes, car perfumes, room sprays, and other fragrance-related products.

*Business Name:* GROMJANAT
*Address:* 952/51, Prem Nagar, Rohtak, Haryana – 124001, India
*Email:* gromjanat@gmail.com
*Phone:* +91 9996913059

In these Terms & Conditions, “we,” “us,” and “our” refer to GROMJANAT, while “you” and “your” refer to customers and visitors using our website.

By using this website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.

If you do not agree with these terms, please discontinue using the website.

We may update these terms from time to time. The latest version will be published on this page along with the updated date.

We make reasonable efforts to display accurate product descriptions, fragrance details, images, sizes, prices, and other relevant information.

However, slight variations in product appearance, packaging, colour, or presentation may occur due to lighting, photography, screen settings, or packaging updates.

Fragrance preferences are subjective. Fragrance intensity and longevity may vary depending on skin chemistry, application method, weather, environment, and individual preferences. We do not guarantee identical fragrance experiences for every customer.

Customers are encouraged to review the product details carefully before placing an order.

All products are subject to availability.

We reserve the right to modify, discontinue, or update products and their descriptions when necessary. If a product becomes unavailable after an order has been placed, we will contact the customer to discuss the available options, including cancellation and refund where applicable.

All prices will be displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, discounts, and other mandatory charges will be shown at checkout, as applicable.

Promotional offers and discount codes may be subject to specific terms, validity periods, minimum purchase requirements, and product exclusions.

Offers cannot be combined unless expressly stated. We reserve the right to modify or discontinue promotional offers, subject to applicable law and any existing order commitments.

If a genuine pricing or technical error occurs, we will take reasonable steps to contact the customer and resolve the issue in accordance with applicable law.

Customers must provide accurate and complete information when placing an order, including their name, phone number, email address, and delivery address.

An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been dispatched.

We may contact customers to verify order or delivery details when necessary.

If an order cannot be fulfilled, we will inform the customer and arrange cancellation and any applicable refund in accordance with the law.

Customers who wish to cancel an order should contact us as soon as possible at gromjanat@gmail.com or +91 9996913059.

Cancellation requests will be considered according to the order's processing and dispatch status and applicable law.

Once an order has been dispatched, cancellation may not be possible through the standard cancellation process. Customers should contact our support team for assistance.

If an order is cancelled and a refund is due, the eligible amount will be processed in accordance with applicable law and our refund policy.

We aim to process and deliver orders within the estimated timelines communicated on our website or at checkout.

Delivery timelines may be affected by courier operations, weather conditions, public holidays, service disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details.

Please refer to our Shipping Policy for further information about shipping charges, delivery timelines, and delivery-related concerns.

Returns, refunds, and exchanges are governed by the separate *Return, Refund & Exchange Policy* published on our website.

Eligible unopened products with their original seal intact may qualify for a return within the stated return window.

Products received broken, damaged, defective, or incorrect may qualify for an appropriate resolution after verification.

If a customer does not like the fragrance but has received the correct product, an exchange may be available subject to our Return, Refund & Exchange Policy. A change in fragrance preference alone does not automatically qualify for a refund.

Eligible refunds will be processed according to the timelines and conditions stated in our Return, Refund & Exchange Policy and applicable law.

Nothing in these terms removes any consumer rights that cannot legally be excluded

Customers should read product labels, warnings, and usage instructions before using any product.

Use fragrance products only for their intended purpose. Avoid contact with eyes and sensitive areas unless the product is specifically designed for that use.

Keep products away from children, heat, and open flames where applicable. Follow all product-specific storage and safety instructions.

Customers must not misuse products or disregard the safety instructions provided with them.